The IT Support Department that works for Your Business
We function as your own IT department without the expense of having to hire in-house staff
How it works
We cover three main areas of support; PC Plans, Server Plans and Site Plans
| PC Support | Silver | Gold | |
| Ongoing Support | |||
| Primary Help Desk / Ticketing |  | | |
| Secondary Email, Voice Support | | | |
| Integrated Reporting | | | |
| Secure PC Remote Support | | | |
| On Site Support | | ||
| Advanced Application Operational Support | | ||
| Priority Response | | ||
| Desktop/Laptop Maintenance | |||
| PC Inventory of Hardware and Software | | | |
| Software Licence Assistance | | | |
| Microsoft Security Patch Management | | | |
| Windows Error Monitoring / Alerts | | ||
| Software Application Blocking | | ||
| Network Policy Enforcement | | ||
| Network Monitoring / Alerts | | ||
| Automated Maintenance Process | | ||
| Software Deployment / Update | | ||
| Security | |||
| Antivirus Management | | | |
| Spyware Management | | | |
| Automated Advanced Data Backup | | ||
| Purchasing | |||
| Purchasing Advice | | | |
| SERVER SUPPORT PLAN | Silver | Gold | |
| Ongoing Support | |||
| Primary Help Desk / Ticketing | | | |
| Secondary Email, Telephone | | | |
| Integrated Reporting | | | |
| Secure Server Remote Control / Remote Support | | | |
| On Site Support | | ||
| Priority Response | | ||
| Emergency outside business hours support. | | ||
| Server Maintenance | |||
| Server Software and Hardware Inventory | | | |
| Software Licence Assistance | | | |
| Microsoft Security Patch Management | | | |
| Windows Error Monitoring / Alerts | | | |
| Network Monitoring Alerts | | | |
| Network Policy Enforcement | | ||
| Microsoft Exchange Management | | ||
| Microsoft SQL/SharePoint Administration | | ||
| Software Deployment / Update | | ||
| Security | |||
| Anitvirus Management | | | |
| Spyware Management | | | |
| Email and Backup Policies | | | |
| Backup Monitoring | | | |
| Password Administration | | ||
| Automated Advanced Data Backup | | ||
| Purchasing | |||
| Purchasing advice | | | |
| IT Site Plan | Silver | Gold | |
| Ongoing Support | |||
| ISP Management | | | |
| Website and Hosting Support | | | |
| Connectivity Management | | ||
| Communications Management | | ||
| Priority Response | | ||
| Asset Management | |||
| Network Asset Management | | | |
| Equipment Lease Management | | ||
| Vendor Coordination Services | |||
| Outside Vendor Management | | | |
| Hardware Warranty Coordination | | | |
| Vendor on Vendor Conflict Resolution | | | |
| Review and Planning | |||
| Scheduled Technology Review Calls | | | |
| Project Planning and Guidance | | ||
| Technology Research and Proposals | | ||
| Network Management | |||
| Firewall Management | | | |
| Router | | | |
| Communications Policy and Control | | | |
| LAN | | | |
| VPN | | ||
| WAN | |